FULL COVERAGE
Return/Exchange Policy
The following reasons are covered by our 60 day FULL
COVERAGE Return/Exchange Policy.(We will be responsible for
the return postage fees and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
The product customization information does not match or an error in customization.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
LIMITED COVERAGE
Return/Exchange Policy
LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non refundable. A 50% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.
NO RETURN & EXCHANGE
Return/Exchange Policy
The following reasons are NOT covered by our 60 day return policy. We are not liable for these issues.
Product damage caused by exposure to corrosive substances or chemicals.
Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
Product damaged by misuse, mishandling, or poor maintenance.
Products that exceed the return processing time limit ( 60 days after the order is signed ).
Not the product itself, but only the other items or gifts included with the order. Coupon code or gift card, etc.
The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
Partial returns or exchange of products from a set item is not acceptable.
STEP 1
Contact Customer ServicePlease submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.
STEP 2
Request Return DetailPlease contact our customer service team to request details such as return authorization and return instructions.
STEP 3
Email NotificationIn order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.
STEP 4
Get Refund or ReplacementIf you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.
Precautions for return And exchange
Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request return authorization, and the return instructions.
Coupon codes expires after use and cannot be restored after return.
Cancellation Policy: Cancellation or replacement Of unshipped products
Non-customized products can be canceled or replaced when they are not shipped, without any charge.
For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 50% of the product price as the customization fee.
Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.
yournamenecklaceuk.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Refund Procedure
After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.
We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution to inquire.
